Returns Policy

* Return / * Parcel Loss and Damage / * Order Error

* Return
Returns and refunds can be arranged by contacting us by email or by telephone on
(+44)(0)7833190601 / 07833190601
Please don't return any items without contacting us by email or phone first.
Any faulty, incorrect or unwanted items should be returned within 30 days of purchase.

* Parcel Loss and Damage
Every order that we send out is Royal Mail first class signed for.
If you do not receive your order or receive an order which is damaged, then you should contact us and we will either refund you or resend the order free of charge.

In the event of damage to a parcel or some of the parcel contents, you should give a detailed listing of the items affected with photo and the nature of the damage.
(Exp: If a Vinyl Artwork arrives with broken glass, we can send you a glass to replace free of charge. If the frame is broken we can send you a new one)

For parcel loss/theft, we will resend or refund the cost of the order once the maximum delivery time has passed:

Orders to the UK & Channel Islands: 10 days from the date of despatch
Orders to Western Europe (excluding France & Italy):  28 days from the date of despatch
Orders to France, Italy & the rest of the world: 6 weeks from the date of despatch

If we experience repeated parcel theft/loss/Damage to your address or area, we may require you to use a "trackable service" for which you will be required to pay any additional shipping costs.

* Order Error
We will replace any incorrect or faulty item free of charge. Please contact us.
We may require you to return the incorrect or faulty item(s), but you will be reimbursed for your return postage. Please do not return faulty items to us without contacting us first.

Should item(s) be missing from your order, then you should contact us as soon as possible and we will send replacements as required.

If you receive an item which you have simply ordered in error we will usually allow a return to be made, but will not refund any outgoing or return postage/shipping costs. Please note that if we receive regular requests for such returns, then we reserve the right to refuse to supply further orders.

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  • Welcome To Festival Trade Shop

    We have an extensive collection of new and sealed vinyl records and CDs.
    Catalogue records are sorted by genre and CDs by artist names.

    We also created a new fantastic and unique range of handcrafted portraits, made with old vinyl records.
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    We accept bespoke and commission work.

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